Resapass

Terms and conditions of sale

RESAPASS subscriptions

Sales

RESAPASS TRAVEL, a limited liability company registered with the Integrated Economic Authority under number 50188, with a share capital of €37,500.

Head office: DSO

Mail address: contact@resapass.com

Platform address: https://www.resapass.com/

Object

The purpose of these general terms and conditions of sale is to define the rights and obligations of the parties in connection with the marketing by RESAPASS TRAVEL of annual subscriptions to the Platform giving access to preferential rates for booking travel services (hereinafter referred to as the "Customer" ).

Definition

Customer: natural person who is a consumer or non-professional within the meaning of the French Consumer Code and who contracts with RESAPASS TRAVEL under these general terms and conditions of sale.

Online contract : contract entered into for the purchase of Passes on the Internet Platform.

Pass : refers to the paid annual subscription marketed by RESAPASS TRAVEL (Pass Solo, Pass Duo or Pass Family) enabling the Customer to access preferential rates from hotels/resort agents listed on the Platform.

Service : accommodation, transport or leisure service sold by RESAPASS TRAVEL service providers.

Pre-contractual information

Prior to placing an order and/or concluding a contract, the customer acknowledges having been informed, in a legible and comprehensible manner, of the present general and special conditions of sale and of all the information listed in article L. 221-5 of the French Consumer Code.

Description of Services

RESAPASS TRAVEL offers three types of annual Pass:

Solo Pass : €49 per year, for one person.
Pass Duo : €79 per year, for two people.
Family Pass: €129 per year, for a family of up to six people.

The final price is announced in euros, all taxes included (VAT), depending on the number of Pass beneficiaries.

These Passes enable customers to benefit from negotiated rates with our network of partner hoteliers.

Terms of payment

The customer guarantees RESAPASS TRAVEL that he/she has the necessary authorizations to use the method of payment used when validating the contract. RESAPASS TRAVEL reserves the right to suspend any booking in the event of refusal to authorize payment by credit card by officially accredited organizations or in the event of non-payment of any sum due under the contract.

Payments made by the customer shall not be considered final until RESAPASS TRAVEL has received the sums due.

The customer pays by credit card.

Right of withdrawal

In accordance with article L221-28 of the French Consumer Code, the Customer expressly acknowledges that performance of the service provided by RESAPASS TRAVEL begins immediately after confirmation of the Pass purchase. He thus consents to the immediate provision of access to the services of the Platform and expressly waives his right of withdrawal.

Consequently, no request for reimbursement will be accepted after the order has been validated.

Pass conditions of use and customer obligations

8.1. The Customer undertakes to provide accurate, complete and up-to-date information when registering on and using the Platform. The Customer is solely responsible for the consequences of providing false or out-of-date information.

8.2. The Pass subscribed to is strictly nominative and personal. Any use of the Pass by an unauthorized third party, including within the same family or close circle, is strictly forbidden except for Passes expressly providing for additional beneficiaries (e.g. Duo Pass, Family Pass). Customers are responsible for any unauthorized use of their Pass.

8.3. The Customer undertakes to use the Platform and the services offered by RESAPASS TRAVEL solely for legal and personal purposes, and in accordance with these GTC. Any misuse, abuse or use contrary to the spirit of the service (for example: resale of bookings, commercial exploitation of offers, automated or fraudulent use of the Platform) will result in the immediate termination of the contract without notice or reimbursement, without prejudice to any legal action that RESAPASS TRAVEL reserves the right to take.

8.4. The Customer undertakes to comply with the specific booking, cancellation or modification conditions imposed by the Partners. RESAPASS TRAVEL cannot be held responsible for any refusal of access or service by a Partner Hotel in the event of non-compliance with these conditions by the Customer.

8.6. The Customer is solely responsible for the safekeeping and confidentiality of his/her login details for the Platform. Any action carried out from the Customer's account is deemed to originate from the Customer. In the event of unauthorized access or suspected fraud, the Customer undertakes to inform RESAPASS TRAVEL immediately.

RESAPASS TRAVEL's liability

9.1. RESAPASS TRAVEL acts as an intermediary between the Customer and the partners. Consequently, RESAPASS TRAVEL cannot be held responsible for the services provided by the partners, in particular in the event of service failure, overbooking or modification of the conditions by the hotelier.

9.2. Access to preferential rates is subject to the availability of offers from our hotel partners. RESAPASS TRAVEL does not guarantee the availability of offers at all times or for all destinations. Discounts vary according to agreements with hoteliers and are subject to change without notice.

9.3. RESAPASS TRAVEL does not guarantee the accuracy or continuous updating of information provided by partner service providers. In the event of a complaint, the Customer must first contact the partner with whom he/she has booked services.

9.4. RESAPASS TRAVEL undertakes to select partners with care. However, RESAPASS TRAVEL cannot be held responsible for the content of the advertisements offered on the Internet Platform, which depends on each selling partner.

9.5 RESAPASS TRAVEL may only be held liable in the event of fault, and RESAPASS TRAVEL may not be held liable for indirect damage. RESAPASS TRAVEL's total liability, whatever the cause, is limited to the amount paid by the Customer for the valid Pass.

Data protection

RESAPASS TRAVEL has formalized the rights and obligations of Customers with regard to the processing of their personal data in a document called the Privacy Policy, which is available at the following address: https://www.resapass.com/politique-de-confidentialite and on request from RESAPASS TRAVEL.

By purchasing a Pass, the Customer declares that he unreservedly accepts the processing of his personal data in accordance with RESAPASS TRAVEL's Privacy Policy.

Modification of the GTC

RESAPASS TRAVEL reserves the right to modify these GTC at any time. The new conditions will be applicable as soon as they are published on the Platform.

Applicable law and jurisdiction

12.1 These general terms and conditions are governed by French law, subject to the application of the more protective mandatory provisions of the Customer's country of residence.

This applies to both substantive and formal rules.

12.2 In the event that the service has been purchased online by the Customer, the latter is informed that, in accordance with Article 14.1 of Regulation (EU) No. 524/2013 of the European Parliament and of the Council of May 21, 2013, he/she has the option of lodging a complaint and selecting a dispute resolution body on the following Internet Platform:

https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=FR.

12.3 It is expressly agreed that the data contained in RESAPASS TRAVEL's information systems have evidential value with regard to orders, requests and any other element relating to the use of the Platform. They may be validly produced, notably in court, as a means of proof in the same way as any written document.

Last modified: April 25, 2025