Terms and conditions of use



Welcome to the RESAPASS.com platform (the "Platform"), provided by RESAPASS. The terms "we", "us", and "RESAPASS" refer to RESAPASS TRAVEL (registered number 50188).


Access to our Platform, to any RESAPASS mobile application or tablet application, collectively referred to as the "Platform", or to any other RESAPASS functionality, is offered to you subject to your unreserved acceptance of these Terms and Conditions of Use, the purpose of which is to define the rights and obligations of Platform Users.


We invite you to print a copy of these conditions as a reference for future use. By reading these terms and conditions carefully, you will learn important information about RESAPASS' limitations of liability.


We also recommend that you read our Privacy Policy, which sets out the conditions under which we may process the personal information we collect about you or that you provide to us, and which is incorporated by reference into these Terms of Use.


Our Privacy Policy can be viewed here . By accessing or using our Platform, you acknowledge and agree that you have read, understand and agree to be legally bound by these Terms of Use and our Privacy Policy.


If you do not agree to these terms, please do not use or access our platform.


Definitions


"Ad" refers to any tourism service offer referenced on the Platform.

"CGU" means the present General Terms and Conditions of Use.

"Account" refers to each User's personal space where personal information and preferences are stored. This space is accessible with a login and a password.

"Content" refers to all the information in an Advertisement, i.e. the text, photos, information and other content making up the Advertisement.

"Service Provider" refers to any service provider whose travel or tourism services are published on the Platform.

"User" means any person browsing the Platform and/or creating an account on the Platform.


Modifications to the general conditions of use


In the event of a change in our business practices or to comply with regulatory requirements, we may have to modify these Terms of Use at any time. In the event of substantial modification of these GTU, RESAPASS undertakes to inform Users by any useful means (information banner, notification, email). These modifications will come into force as soon as they are published, unless otherwise stipulated.


However, each time you wish to use our Platform, please review these terms to ensure that you understand the terms that apply at that particular time. Your use of our Platform will be governed by the most current version of our terms and conditions. We recommend that you regularly read the terms and conditions available on our Platform so that you are aware of any changes that may affect you.


The date of the last modification appears at the end of the present document.


Platform description


Pursuant to Article 6 of French Law no. 2004-575 of June 21, 2004 on confidence in the digital economy, Users of the Platform are informed of the identity of the various parties involved in its creation and monitoring:

Owner: RESAPASS TRAVEL

Publication manager: KAIROS INVESTMENTS

Webmaster: THÉTA MC

Host: Amazon Web Services, Inc. P.O. Box 81226. Seattle, WA 98108-1226


RESAPASS is a platform that brings together hotel service providers and users at exclusive rates.


Accessing and using the RESAPASS platform


The RESAPASS platform is currently provided free of charge for your personal, non-commercial use.


As a User of the Platform, you can take out a Subscription that gives you access to the best rates all year round. All Subscriptions must be taken out in accordance with the RESAPASS General Terms and Conditions of Sale, available here .


All Users subscribing to a Subscription must create a personal account.


It is the User's responsibility to keep his or her password confidential and secure. The Subscriber will be held responsible for any use of his/her account as well as any activity emanating from his/her account, whether or not such activity has been authorized by the latter. The Subscriber shall immediately inform the Platform of any abnormal activity on his personal account.


The User can use his personal account:

  • Save your booking preferences,
  • Make hotel reservations,
  • Manage reservations, etc.

All Users and Subscribers are required to notify RESAPASS technical support of any malfunction of the Platform by e-mail to the following address: contact@resapass.com



RESAPASS activity


The RESAPASS Platform provides its Users and Subscribers with comparisons for different offers of hotel rooms, airline tickets and "Flight + Hotel" packages, as well as the possibility of booking said travel products.


RESAPASS does not own, provide or control any of the hotel services, products or travel products that you may access via our Platform. Hotel products and all other travel products are controlled or made available by third-party providers. These service providers are responsible for the hotel and travel products and for all booking contracts, including those concluded via our Platform.


The general terms of sale and privacy policies of these service providers apply to your booking on our Platform, and you must therefore read and accept them before booking. We particularly invite you to consult the cancellation, refund and booking modification conditions before placing any order.


RESAPASS may also display complementary travel products such as excursions, attractions, activities, cruises or events of any kind. RESAPASS does not own, supply or control any of these complementary travel products, which are posted by third-party providers. They are solely responsible for the travel products you book through our Platform, and you must understand and agree to their terms of use and privacy policies.


Your interactions with any hotel or travel service provider with whom you come into contact through our Platform are at your own risk. RESAPASS assumes no liability for any problems that may arise in connection with your reservation and the delivery of the services you have booked through our Platform.


For more information on how RESAPASS works, including how to list, delist and rank online offers, please consult the specific section entitled Listing ads or contact our support department.


RESAPASS hosts content, prices, images and other information made available or obtained from hotel and travel providers as well as content provided by Users and other sources, such as comments, ratings and other information.


RESAPASS is in no way responsible for the accuracy, quality, completeness, reliability, timeliness or honesty of the Content hosted by the Platform in terms of "Provider Content" and "User Content". In particular, we do not guarantee that the Provider Content, including the prices reflected therein, will be updated in real time or that a hotel or travel product will be available, since we only reflect the offers of hotel and travel providers as provided by their web Platform.


Ratings of hotels, airlines and other travel providers are intended as general guidelines only and we do not guarantee their accuracy or that of any other User Content unless we verify it.


Using the RESAPASS platform


As a condition of using our Platform, you declare:


  • Be at least 18 years old.
  • Be legally capable of creating binding legal obligations.
  • That you use our Platform in accordance with these terms.
  • If you are using our Platform on behalf of a third party, you have a duty to inform them of the terms and conditions that apply to any searches and/or bookings you have made on their behalf, including any related rules and restrictions.
  • That all information you provide is accurate, truthful, up-to-date, complete and verifiable.
  • If you have a RESAPASS account, you are fully responsible for its protection and the information it contains, as well as for any use of your account by yourself or any other person.

We reserve the right, at our sole discretion, to deny anyone access to our Platform and the services we offer in the event of a breach of these terms.


Hotel products, airline tickets and optional airline services as well as product packages (Flight + Hotel) that are presented on our Platform are displayed in the currency you have selected. If you do not select a currency, the currency relevant to the corresponding top-level domain will be used by default.

Our currency conversion is provided for information purposes only and is not updated in real time.

Some hotel products, airline tickets and optional airline services or product packages (Flight + Hotel) may also be sold in a currency other than the one you have predefined or selected for the search results display. Actual rates may vary, and your payment service provider, bank or credit/debit card issuer may charge a conversion fee and apply the exchange rate valid on a different date than that of your transaction.


For hotel products, all prices shown are per night and include all taxes. For booking periods of more than one night, the price displayed corresponds to the average price for the selected period. Prices do not include tourist or municipal taxes.


Liability


RESAPASS undertakes to use its best endeavours to comply with these GCU.


In particular, RESAPASS uses all reasonable means at its disposal to ensure quality distribution and access to the Platform. In this respect and for all its obligations, RESAPASS is bound only by an obligation of means.


RESAPASS may not be held liable for any direct or indirect damage caused to any User's equipment when accessing the Platform, and resulting either from the use of equipment that does not meet the specifications required to use the Platform, or from the appearance of a bug or technical incompatibility.


The User acknowledges that he/she has checked that the computer configuration he/she is using is secure and in working order.


RESAPASS shall also not be liable for any indirect damage resulting from the use of the Platform.


Any total or partial use of our Platform or its Content, by any means whatsoever or on any medium whatsoever, for commercial or advertising purposes, is prohibited and engages your entire responsibility as a User.


All Users agree not to engage in abusive behavior on our Platform, such as the intentional introduction of viruses, Trojan horses, worms or any other harmful or technologically dangerous element. You must not seek to gain unauthorized access to the RESAPASS Platform, the server that hosts it or any server, computer or database connected to it.


Any attempt to attack our Platform by means such as a denial-of-service attack or a distributed denial-of-service attack is strictly prohibited. In the event of a breach of these rules, we will immediately inform the relevant authorities and cooperate with them by disclosing your identity. If such a violation occurs, your right to use the RESAPASS Platform will be immediately revoked without prior notice or warning.


Intermediation role


The RESAPASS Platform is a matchmaking solution and annot under any circumstances be held responsible for the proper execution of the services sold by the Partners listed on the Platform.


L'affichage sur notre Plateforme d'un produit hôtelier, d'un produit de voyage ou de tout autre Contenu de prestataires et/ou utilisateurs n'implique, ne suggère ni ne constitue en aucune manière une recommandation, une approbation, ni un parrainage par RESAPASS dudit produit ou dudit Contenu, ni même une affiliation entre ledit prestataire et RESAPASS.


All content and other information presented on our Platform is provided "as is" without warranty of any kind.


Vendors are independent of RESAPASS and are not agents or employees of RESAPASS.

RESAPASS is not responsible for the acts, errors, omissions, representations, warranties, breaches or negligence of any hotel and travel provider, including for any injury, death, property damage or other damages and expenses resulting therefrom.


RESAPASS is not responsible for any cancellation, overbooking, strike, force majeure or other causes qualified as force majeure or not resulting from a breach of our legal or contractual obligations explicitly set out in these conditions.


RESAPASS declines all liability in the event of delay or non-performance of the booked service resulting from force majeure as defined in article 1218 of the French Civil Code, including, but not limited to, war, terrorism, riots, embargoes, acts of civil or military authorities, fires, floods, accidents, strikes, epidemics or other natural disasters, failure of means of transport, fuel, energy, workers or materials, or failure of public or private telecommunications networks.


RESAPASS is not responsible for uninterrupted accessibility to our Platform and may perform technical and/or maintenance work on the Platform at any time of its choosing, without prior notice or warning.


Privacy and cookies


RESAPASS makes protecting your privacy a priority.


Any personal information we collect about you when you browse and use our Platform will be used in accordance with our Privacy Policy.


To learn more about the data we collect about you and how we use it, please see our current Privacy Policy, which also governs your use of the RESAPASS Platform and is incorporated by reference into these Terms.


Alert and reporting procedure


Each User is invited to inform RESAPASS, using the alert procedure described below, of any fraudulent use of the Platform and its Services of which he/she is aware, and in particular of any Content that contravenes the prohibitions set out in these GCU and, more generally, the legislative and regulatory provisions in force.


Similarly, if it appears that certain Ads on the Platform infringe your intellectual property rights (copyright, trademark rights, image rights, etc.) or any other rights, please notify us by e-mail at the following address: contact@resapass.com with all of the following information:

> The identity of the notifier,

> A description of the facts in dispute and their precise location,

> The reasons for which the Content must be removed, including the applicable legal provisions.


Intellectual property


The general structure of the Platform and all other elements composing it (such as the graphic charter, domain name, logo, etc.) are the exclusive property of RESAPASS TRAVEL.


Any reproduction or representation, in whole or in part, of the Platform and/or its component parts by any process whatsoever, without the express authorization of RESAPASS, is therefore prohibited and constitutes an infringement punishable by articles L. 335-2 et seq. of the French Intellectual Property Code.


Claims and dispute resolution


These GCU are governed by French law.


Any complaint relating to the Platform of the present GCU may be addressed to our Customer Service at the following address: contact@resapass.com so that it can be dealt with as quickly as possible.


Should attempts at amicable resolution fail, all disputes concerning the validity, interpretation and/or execution of these GCU shall be brought before the competent courts, even in the event of multiple defendants or third-party claims.


Last modified: April 25, 2025